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目的:探讨门诊护患沟通中应用护士软技能的效果。方法:该院于2015年1月1日开始对门诊护士进行了软技能培训,并在门诊护患沟通中使用护士软技能,选取2015年1~6月期间在本院门诊接受治疗的30例患者作为观察组,另选择2014年同期门诊收治的30例患者作为对照组,比较两组患者对护理工作的满意度。结果:观察组护理满意度显(93.33%)著高于对照组(63.33%),组间差异P<0.05,认为有统计学意义。结论:软技能应用于门诊护患沟通中,有助于提升患者满意度,同时改善护患关系。
Objective: To explore the effect of applying nurse soft skills in nurse-patient communication in clinic. Methods: The hospital started soft skills training for outpatient nurses from January 1, 2015 and used soft skills of nurses in outpatient nurses and patients communication. 30 patients who received treatment in our hospital from January to June 2015 were selected. Patients were selected as the observation group. Another 30 patients admitted in the same period in 2014 were selected as the control group to compare their satisfaction with nursing work. Results: The nursing satisfaction of the observation group was significantly higher (93.33%) than that of the control group (63.33%), the difference between groups was P <0.05, which was considered statistically significant. Conclusion: Soft skills can be used in outpatient nurse-patient communication to improve patient satisfaction and improve nurse-patient relationship.