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目的：加强人文关怀理念，提高门诊护理质量，加强门诊护理管理。方法以病人为中心，加强健康宣教，优化服务流程，满足门诊病人的心理需求，提高护士专业素质，加强门诊护士法律知识学习，积极应对工作中的冲突，提高病人的满意度。结果护理工作所关注的不仅仅是病人躯体的疾病，而是对病人生理、心理、社会、文化等全方位的整体关注。结论人文关怀是整体护理的导向，整体护理则是人文精神的具体实践与应用，它不但树立了白衣天使的新形象，同时密切了护患关系，满足了病人的需求，提升了医院形象，为整体护理注入了新的内涵。“,”0bjective: Strengthen the concept of humane care,Improve the quality of patient care, Strengthening outpatient care management Patient-centered, Strengthen health education,Optimize service processes, Meet the psychological needs of outpatients, Improve the quality of the nursing profession,Strengthening the legal knowledge and learning clinic nurse,Work actively respond to conflict Improve patient satisfaction. Result: Care patients are concerned not only physical il ness, But the patient physiology, Psychology,Social, Ful range of the overal cultural concerns.Conclusion: Humane care is holistic nursing orientation, Holistic Nursing Practice and is a specific application of the humanistic spirit, It not only sets a new image of angels, While closely the nurse-patient relationship,Meet the needs of the patient, Enhance the image of the hospital, Overal nursing injected new meaning.