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全面质量管理(Total Quality Management),就是企业为了保证和提高产品质量,综合运用一整套质量管理体系、手段和方法所进行的系统性管理活动。具体地说、就是组织企业全体职工和有关部门参加,综合运用现代科学和管理技术成果,控制影响产品质量的全过程和各因素,经济地研制生产和提供用户满意的产品的系统管理活动。全面质量管理于20世纪60年代产生于美国,后来在西欧与日本逐渐得到推广与发展。它应用数理统计方法进行质
Total Quality Management is the systematic management activities that an enterprise uses to comprehensively apply a set of quality management system, means and methods in order to ensure and improve product quality. Specifically, it is to organize the participation of all employees and relevant departments of the enterprise, comprehensively utilize the achievements of modern science and management technology, control the whole process and various factors that affect product quality, and economically develop systematic management activities for producing and providing products satisfying customers. Total quality management was born in the United States in the 1960s and later gradually promoted and developed in Western Europe and Japan. It uses mathematical statistics for qualitative