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导诊服务是20世纪90年代末期由导游、导购服务引申到卫生行业中来的,是市场经济条件下医疗卫生深化改革的产物,它向人们提供了一个新的护理服务方式,拓展了护理服务范围,是以人为本、个性化服务理念的具体体现[1]。
The referral service was introduced to the health care industry by tour guides and shopping guide services in the late 1990s. It is a product of the deepening reform of medical and health services in the market economy. It provides people with a new way of nursing services and expands nursing services Range, is a people-oriented, personalized service concept embodied [1].