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创造良好的接访气氛,建立起与上访者的肯定性感情。这是接访成功的重要前提,是必须要做而又比较难做的一环。上访者来自各部门,各单位,他们在职业、经历、性格、气质、爱好、文化修养等方面,千差万别,所以他们反映问题的方式和心理状态各不一样。从反映问题的方式讲,有的笑容可掬、有礼有节;有的一见如仇,恶语伤人;有的目空一切,盛气凌人;有的谦虚谨慎,注意分寸;有的说话干脆,言简意明;有的长篇大论,不得
Create a good atmosphere of interview and establish positive affirmation with petitioners. This is an important precondition for the success of the visit and a link that must be made and harder to do. The petitioners come from all departments and units. They vary widely in their career, experience, character, temperament, hobbies and cultural accomplishments. Therefore, the way in which they reflect the problems and their mental state are different. From the way of reflecting the problem, there are some smiles, courtesy and courtesy; some see a vendetta, evil language hurt; some empty-headed, domineering; some cautious, pay attention to sense of proportion; some simply, concise; Some lengthy, not