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Call Center(呼叫中心)又称客户服务中心,它是一种基于CTI(Computer Telephony Integration)技术、充分利用通信网和计算机网的多项功能集成,并与企业各环节连为一体的一个完整的综合信息服务系统,利用各种通信手段,有效地为客户提供高质量、高效率、全方位的信息服务。初看起来呼叫中心好像是企业在最外层加上一个服务层,实际上它不仅仅为外部用户,也为整个企业内部的管理、服务、调度、增值起到非常重要的统一协调作用。Call Center的建设,坚持目标明确、设计合理、分步实施、可持续发展的原则。在不断丰富和完善业务功能的基础上,为客戶提供全面的、高水平的服务,夯实公司品牌形象。
Call Center (Call Center), also known as customer service center, it is based on CTI (Computer Telephony Integration) technology, take full advantage of the communication network and computer network integration of multiple functions, and all aspects of the enterprise integrated into a complete Comprehensive information service system, the use of various means of communication, effectively provide customers with high quality, high efficiency, all-round information services. At first glance, the call center seems to be the enterprise with a service layer on the outermost layer. In fact, it is not only for external users, but also plays a very important role in coordinating the management, service, scheduling and value-added of the entire enterprise. Call Center construction, adhere to a clear goal, well-designed, step by step, the principle of sustainable development. On the basis of continuously enriching and perfecting business functions, we provide our clients with a comprehensive and high-level service to consolidate the company’s brand image.