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目的对Koermer编制的“服务提供者交际活动量表”进行修订,以形成适合中国文化背景的服务提供者交际活动量表。方法先后对684名被试调查,对数据进行探索性因素分析和验证性因素分析。结果服务提供者交际活动有3个因素构成——礼节性、社会性和私密性交际活动。结论量表的理论结构模型拟合良好,内部一致性信度为0.849,信度和效度都达到了心理测量学的要求。
Objective To revise the “Service Provider Communication Scale” compiled by Koermer to form a service provider communication activity scale suitable for Chinese culture. Methods A total of 684 subjects were investigated to explore the data and confirmatory factor analysis. Results Service Provider Communication There are three components of communicative engagement - courtesy, sociality, and privacy. Conclusions The theoretical structure model of the scale fits well, the internal consistency reliability is 0.849, and the reliability and validity meet the requirements of psychometrics.