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位于英国威尔士北部的一家电话咨询服务公司为了应客户需求在夜间也提供服务,同时解决员工不想上夜班的问题,决定定期让员工飞越半个地球,到时差相隔12小时的新西兰上班,从而保证本土夜间继续提供服务。这家公司的客户多达6000家,每年接听电话量超过800万。公司老板称,越来越多的客户希望夜间也能得到服务。但是,公司的280名员工被问及“谁愿意上夜班”时,应者寥寥无几。公司老板瑞
In order to meet customer demand at night, a telephone consulting company in the northern part of Wales in the UK also worked hard to solve the problem of employees not wanting to work night shifts. They decided to regularly fly employees over half of the globe and work in New Zealand with a time difference of 12 hours to ensure that local Continue to provide services during the night. The company has as many as 6,000 clients and receives more than 8 million calls annually. Company executives say more and more customers want service at night. However, when the company’s 280 employees were asked “who wants to work the night shift,” few should be expected. Swiss company boss