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“马航”心理救援在事件急性期的干预模式为接纳与抱持,对群体性上访的启示在于,初期工作人员在心理上持容许、接纳的态度,给予倾诉的渠道和时间,先处置急性期的情绪应激。事件平稳期的干预模式为由主动服务逐渐转向被动服务,给家属自我适应与调整的时间和环境,对群体性上访的启示在于,经过情绪宣泄阶段,对上访群体的心理关照把持恰当的适度的分寸,给予其接受现实、改变认知的过程。在分离期的干预模式以安抚、鼓励为主,如果心理问题有明显的残留,给予其解决办法和联系渠道,对群体性上访的启示在于,对于不能在短时间内解决或接受的问题,要设置沟通渠道,避免反复上访。
“Malaysia Airlines ” psychological aid intervention mode in the acute phase of the incident to accept and embrace, the appeal of mass petitions is that the initial staff members are psychologically tolerant, accepting attitude, give the talk of the channel and time, first disposal Acute phase of emotional stress. The pattern of intervention during the stationary phase is the time and environment for self-adaptation and adjustment from active service to passive service. The enlightenment to mass appeal is that after the emotional catharsis stage, the psychological care for the petitioners is moderately appropriate Sized, giving it to accept the reality, change the cognitive process. In the separation period intervention mode to appease and encourage the main psychological problems if there are obvious residues, to give its solutions and channels of contact, the appeal for mass appeal is that for a short period of time can not be resolved or accepted the problem, Set up communication channels to avoid repeated appeals.