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随着社会进步和现代科学技术的快速发展,网络信息技术和信息产业已经应用到了各个领域。汽车工艺日趋复杂,零配件日益繁多,售后服务体系更为庞大,作为售后维修服务体系核心的汽车维修行业面临着巨大挑战和机遇。为了提高客户体验和企业管理水平,汽车维修业信息化建设的迫切性和重要性愈发明显。
With the social progress and the rapid development of modern science and technology, network information technology and information industry have been applied to various fields. Car technology is more and more complex, more and more parts and components, after-sales service system is more large, as the core of after-sales service system repair vehicle maintenance industry is facing enormous challenges and opportunities. In order to improve the customer experience and the level of enterprise management, the urgency and importance of the informationization of the automobile maintenance industry become more and more obvious.