满意测评和拉动式管理

• 作 者: 王红
• 出 处: 中国质量
• 发表日期: 2012年03期
• 关键词: 拉动式 丰田公司 工艺顺序 工作指令 驱动要素 测评方法 工序 外部顾客 施乐公司 顾客关系

一、顾客的需要是拉动式管理的源动力(一)拉动式生产的目的、意义。拉动式生产起源于丰田公司,简单来说是指由代表顾客需求的订单开始,从产品总装配出发,每个工作重心都要按照当时对于零部件的需求向前工序提出要求,发出工作指令,前工序工作重心则是要完全按照这些需求进行生产;这样反工艺顺序地逐级“拉动”前面的工作重心,以保证在需要的时间生产所需产品和数量。

First, the needs of customers is the driving force of pull-type management (A) Pull the purpose of production, meaning. Pull-type production originated in Toyota, simply refers to the orders on behalf of customer needs from the start, the total assembly of products starting from the center of gravity for each work must be in accordance with the requirements of the parts forward process requirements, issue work orders, The focus of the pre-process work is to produce exactly in accordance with these needs; in this way, the counter-process orderly step-by-step “pull” the focus of work in front of, in order to ensure that the required time to produce the desired product and quantity.