论文部分内容阅读
笈现“懒人”用品是座“宝矿”2005年4月,即将大学毕业的李莎进入长沙一家大型超市的客户服务部实习。她的主要任务是收集顾客信息,并对信息进行分类和统计。李莎工作时非常认真、细致,有顾客来访或来电,她都会把顾客反馈的信息和提出的要求、意见等一点不漏地记在值班本子上。在枯燥无味的信息收集和整理工作中,有心的李莎渐渐发现顾客对方便实用的新型生活用品,如全自动酸奶机、带咖啡设置的“三合一早餐机”等特别感兴趣,而且许多顾客要求超市销售一次性用品。李莎把这些信息整理后上交给经理,并大胆地提出了很多建议。经理经过考虑,购进了一批一次性用品在超市销售。这些用品上架后,确实卖得不错,很受顾客欢迎。
The “Lazy Man” product is a “Bao Mine.” In April 2005, Li Sha, who graduated from college, entered the customer service department of a large supermarket in Changsha to practice. Her main task is to collect customer information and classify and count the information. Lisa was very careful and meticulous in her work. She had customers visiting or calling. She would always remember the customer feedback, requests, opinions, etc., on the book. In the boring information collection and arrangement work, the determined Lisa gradually found that customers were particularly interested in convenient and practical new lifestyle products, such as fully automatic yogurt makers, “triple breakfast machines” with coffee settings, and many customers. Ask the supermarket to sell disposables. Lisa sorted this information and handed it over to the manager, and boldly put forward many suggestions. After consideration, the manager purchased a batch of disposable products for sale in supermarkets. After these items were put on the shelves, they really sold well and were very popular with customers.