论文部分内容阅读
随着一块金光熠熠的五星级饭店标志牌展现在人们面前的同时,北京中关村地区第一家5星级酒店——翠宫饭店以崭新的面貌展现在人们面前。坐落在北京海淀区知春路的翠宫饭店是由首创集团投资、首创酒店集团管理的高档商务酒店,饭店总建筑面积68000平方米,拥有客房308间套,7个各式餐厅和酒吧,饭店的多功能厅、宴会厅和5个小型会议室,可以为各种会议、宴请提供高档次的设施和服务。此外,饭店还拥有1万平方米面积的写字楼以及保龄、游泳、壁球、沙狐球等各项娱乐设施。2001年,翠宫饭店完成了ISO9001质量管理体系认证和ISO14001环境管理体系认证工作,完善了各项管理制度和措施,逐步实现管理制度化、岗位规程规范化、服务标识规范化和员工服装规范化,使饭店的软件管理水平及服务质量有了长足的进步。
With a gold-shining five-star hotel signs displayed in front of people at the same time, Beijing Zhongguancun area’s first 5-star hotel - Jade Palace Hotel with a new look to show in front of people. Located in Zhichun Road, Haidian District, Beijing, Jade Palace Hotel is invested by Capital Group. It is the first high-end business hotel managed by hotel group. The total floor area of the hotel is 68,000 square meters. There are 308 sets of guest rooms, 7 restaurants and bars, restaurants Function rooms, banquet halls and five small meeting rooms, for a variety of meetings, banquets provide high-end facilities and services. In addition, the hotel also has 10,000 square meters of office space and bowling, swimming, squash, shuffleboard and other recreational facilities. In 2001, Jade Palace Hotel completed the ISO9001 quality management system certification and ISO14001 environmental management system certification, improve the management system and measures, and gradually realize the institutionalization of management, standardization of job procedures, standardized service labeling and staff clothing standardized, so that the hotel The level of software management and quality of service has made great strides.