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简要论述用户体验和可用性理论,介绍用户体验调查方法、调查对象等,以提高用户在使用清华大学手机图书馆网站过程中的体验水平。从页面信息的展示机制、用户行为的导引机制和用户错误行为的预防与纠正机制三个方面提出可用性设计方案,结合用户体验调查的结果,分析用户对这些方案的满意程度,同时对一些新方案实施的必要性进行检验。根据设计和调查过程中总结的经验及国内外手机应用的研究成果,提出手机图书馆网站的可用性设计原则。
Briefly discusses the user experience and usability theory, introduces the user experience survey methods, survey objects, etc., in order to improve the user experience in using Tsinghua University mobile phone library website experience. The paper presents the availability design scheme from three aspects: the presentation mechanism of page information, the guidance mechanism of user behavior and the prevention and correction mechanism of user’s wrong behavior. Based on the results of user experience survey, the user satisfaction degree of these schemes is analyzed. At the same time, The need for program implementation is tested. According to the experience of design and investigation and the research results of mobile phone applications at home and abroad, the design principles of usability of mobile phone library website are proposed.