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引言虽然远程和开放教育具有非常灵活的学习时间、随意的学习地点、可自由掌握学习进度等令人称。已如意的特点，但要使学生有足够的准备做到游刃有余则常常是困难的。因此，为学生提供支持服务是远程和开放教育的一个重要组成部分。支持可以包含除学校提供的现有教材以外的其
INTRODUCTION Although distance and open education have a very flexible time to learn, free places to learn and a free access to learning progress. Aspirational characteristics, but to make the students have enough preparation to be able to ease it is often difficult. Therefore, providing support services to students is an important part of distance and open education. Support can include other than existing school materials