论文部分内容阅读
首次中国-东盟博览会,笔者作为一名在一线从事会展现场管理、服务的工作人员,感受了“决战阶段”的艰辛和喜悦,也直面和处理了很多的问题和矛盾。这次会展,宏观层面,成果辉煌,多方共赢；中观层面,各部门、各环节总体上运转协调；微观层面,富有活力,但仍有一些需要改进和完善的地方。现就全面提升博览会基层服务水平提几点建议。加强协同配合大型展会,从招展、招商到运输、装卸、布展、展览、撤展,展会流程各环节虽然独立而顺序排列,实践中却是动态关联的,个别环节效率低下会严重影响整体效率。尤其是现场服务阶段具有综合性、复杂性的特点,上游环节的潜在问题容易集中爆发,同时给予的应急处理时间短,矛盾易加剧。举一个例子,在布展阶段,假如出现上百个企业展位楣板名称错误,可能是展商提供、招展环节录入、工程服务商制作、现场工人
For the first time, China-ASEAN Expo, as a staff member engaged in the management and service of the exhibition site in the front line, I felt the hardships and joy of the “decisive stage” and confronted and dealt with many problems and contradictions. This exhibition, macro level, brilliant achievements, multi-win-win situation; mesoscale level, departments, all aspects of the overall coordination of operation; micro level, full of vigor, but there are still some areas need improvement and improvement. Now on the promotion of the grass-roots level of service Expo some suggestions. Strengthen coordination and cooperation of large-scale exhibition, from breeze, investment to transport, loading and unloading, exhibition, exhibition, dismantling, exhibition processes, although all aspects of the process of independent and orderly arrangement, but in practice it is dynamically related, individual links inefficient will seriously affect the overall efficiency. In particular, the on-site service phase is characterized by its comprehensiveness and complexity. The potential problems in the upstream are prone to be concentrated outbreaks, while the emergency response time given is short and the contradictions are aggravated. To give an example, in the exhibition stage, if there are hundreds of exhibitors booth fascia name wrong, may be provided by exhibitors, breeze part of the input, construction service providers, on-site workers