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一位总经理是制造行业的,他管理的公司有十几年的历史,年营业额一个多亿,500多名员工。在北京《赢在战略》的课上,易中管理学院的负责人请大家在上课的时候把手机关掉。这位老总说:我来之前就把手机关掉了,因为我只要开手机,就不断有电话打进来;而打进来的电话几乎全是客户的投诉电话。我又没有办法解决,只好不开手机了。我问他问题出在哪里,他说问题出在公司的流程没有理顺上。客户打电话给他,他找销售解决,销售
A general manager is manufacturing industries, he manages the company more than 10 years of history, annual turnover of more than one billion, more than 500 employees. In Beijing’s “Win in Strategy” class, the head of EZH invited everyone to turn off their cellphone during class time. The boss said: Before I came to put the phone off, because I just open a cell phone, there are continuous calls to call in; and incoming calls are almost all customer complaints phone. I have no solution, had no phone. I asked him where the problem lies. He said the problem lies in the company’s process is not smoothing. Customer call him, he find sales solution, sales