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机动车维修纠纷是指因维修质量、服务质量、工时费用等问题无法达成一致而导致维修客户与维修企业之间发生的一种争议和冲突的状态。近年来,随着各地机动车保有量不断增加,机动车维修纠纷呈现出逐年增长态势,已成为各地维修管理部门和企业面临的突出问题。纵观当前状况,各地维修管理部门和企业对维修纠纷调解处理(以下简称“调处”)工作仍未能从源头防范来认识和思考,依旧停
Motor vehicle maintenance dispute refers to the maintenance of quality problems, quality of service, labor costs and other issues can not be reached and resulted in the maintenance of customers and maintenance companies a dispute and conflict between the state. In recent years, with the continuous increase in the number of motor vehicles throughout the country, motor vehicle maintenance disputes have shown an increasing trend year by year, and have become the prominent problems facing maintenance management departments and enterprises all over the country. Throughout the current situation, maintenance management departments and enterprises around the mediation of disputes (hereinafter referred to as “mediation”) work has not been able to understand and think from the source to prevent, still stop