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随着证券市场的迅速发展,各证券公司的实力大大增强,管理更加规范化和严格,但同时也存在各营业部自成一体、维护困难、扩展性不好及资源利用不合理等问题。在竞争日益激烈的今天,为了向广大股民提供优质服务,吸引更多的投资客户,证券公可正在利用IT技术进行服务水平提升,而建立呼叫中心和客户服务中心正在成为众多证券公司留住客户的手段之一。那么,证券行业的呼叫中心有什么特色?证券公司如何选择呼叫中心?相关厂商在这方面有哪些产品和解决方案呢?我们采访了相关人士。
With the rapid development of the securities market, the strength of various securities companies has been greatly enhanced and the management has become more standardized and rigorous. However, there are also problems such as self-contained business departments, difficulties in maintaining, scalability, and irrational utilization of resources. In an increasingly competitive market, in order to provide excellent services to the general public and attract more investment clients, securities companies are using IT technology to improve service levels. However, the establishment of call centers and customer service centers is becoming a place for many securities companies to retain customers One of the means. So, what are the characteristics of the securities industry call center? How to choose a call center securities companies? Related companies in this area what products and solutions? We interviewed the relevant persons.