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营业员上柜台,就好比演员登舞台一样,要进入“角色”。进入“角色”,首先要“形”入。“站”要有站相,大大方方,清清爽爽,有一股子“精神气”,让顾客看了舒心,要以期待的目光迎候顾客光临。要是没精打采的倚在那儿,甚至变“站岗”为“坐岗”,必然让顾客看了倒胃口;要是几个人凑在一起,扎堆聊天,嘻笑打闹,“任你千般呼唤,我自岿然不动”,那只能令顾客愤然而去。“说”要有说相,亲切和蔼,热情悦耳,让顾客听了暖心。“好话一句三冬暖,恶语伤人六月寒”。“您好、对不起、谢谢、欢迎您再来……”
Salesperson on the counter, like an actor on stage, like to enter the “role.” Into the “role”, we must first “form” into. “Station” to have station phase, generous, cool and fresh, there is a share of “spirit”, so that customers looked comfortable, to look forward to waiting for customers to visit. If not lean on there, or even become “stand guard” as “sit Gang”, will inevitably allow customers to look down on your appetite; if several people get together, get together to chat, laugh slapstick, Unmoved “, it can only make customers angrily away. ”Say“ have to say phase, cordial kind, passionate, so that customers listened to warmhearted. ”Good words three winter warm, evil villain June cold.“ ”Hello, I’m sorry, thank you, welcome to come back ..."