论文部分内容阅读
理解你的客户,并增加他们在你工作中份额比重,就会有更多的交易等着你。 Make Friends,Make Money如果老板始终把客户放在第一位,把信息放在第一位,把从事客户服务的人员放在第一位,思考这些问题,那么,这个企业就会经历一场革命。对于一个濒临倒闭的企业来说,有效CRM的思维,就像一个心脏手术一样,可以让企业起死回生。如何CRM呢?就是关注CRM,正确地执行CRM,每个人都要CRM。因为这不但是客服人员的工作,而且是企业每个人员的工作。这个工作就是关系——建立与客户的关系——Make Friends,MakeMoney。Jay Curry杰伊·柯里客户营销理论创始人
Understand your clients and increase their share of your work, there will be more transactions waiting for you. Make Friends, Make Money If the boss always put the customer first, the information first, the staff engaged in customer service first, think about these issues, then, this enterprise will experience a revolution . For a business on the verge of bankruptcy, effective CRM thinking, like a heart surgery, can allow businesses to revive. How CRM? Is concerned about the CRM, the correct implementation of CRM, everyone should CRM. Because it is not only the work of customer service staff, but also the work of each person in the enterprise. The job is relationship - building relationships with customers - Make Friends, MakeMoney. Jay Curry Jay Curry, founder of customer marketing theory