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[目的/意义]为探索科技博物馆在移动互联网时代背景下的服务转型。以意义建构理论为基础,采用问卷调查和访谈相结合的方法对全国10座科技博物馆用户进行信息需求调查。[方法/过程]调查从用户客观信息行为和对新型服务需求两方面展开,重点设计构建并验证新型信息服务需求的结构方程模型。[结果/结论]提出科技博物馆应根据用户需求有针对性地提供3项服务,即通用服务、个性服务和支撑服务。
[Purpose / Significance] To explore the service transformation of S & T museums in the context of the mobile Internet era. Based on the theory of meaning construction, questionnaires and interviews were used to investigate the information needs of 10 science and technology museum users nationwide. [Methods / Processes] The survey starts from the objective information behavior of users and the demand for new services. Emphasis is put on designing the structural equation model for constructing and verifying the requirements of new information services. [Results / Conclusions] It is suggested that science and technology museum should provide three services according to the needs of users, namely general service, individual service and supporting service.