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有线台在解决用户电话申告时一般采用专线电话、专人值守的方式。但由于人工的方式及人为的处理经常会遇到许多困难，给有线台的工作及管理带来不便。如服务态度问题，用户对申告内容的不同理解经常会造成误会，有时也会问及非申告内容的问题使值线员很难解释清楚，还有人为带
Cable station in the user’s telephone call to solve the general use of hotline, dedicated duty on the way. However, due to the manual methods and man-made handling, many difficulties are often encountered, which brings inconvenience to the operation and management of the cable station. Such as service attitude, the user’s understanding of the contents of the declaration often cause misunderstandings, and sometimes asked about non-content of the issue so that it is difficult to explain the operator, there are people with the band