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ITILInformationTechnologyInfrastructureLibraryIT服务管理知识结构库,也称IT基础架构最佳实践库它是一套被广泛承认的用于IT服务管理的实践准则,也是一整套对IT服务质量进行评估的方法体系。它已成为世界IT服务管理领域的事实标准,即实践和方法论标准。ITIL起源于英国。在20
ITILInformationTechnologyInfrastructureLibraryIT Service Management Knowledge Structure Library, also known as IT Infrastructure Best Practices Library It is a widely accepted set of practice guidelines for IT service management and a set of methodology for evaluating IT service quality. It has become the de facto standard in the world of IT service management, namely practice and methodological standards. ITIL originated in the United Kingdom. At 20