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谈起15年的服务经历,海格客户服务总监谢江宏频频提到创新,“服务上要创新很难,但没有创新的服务犹如一潭死水,创新激发了活力,集聚了发展的正能量,海格服务的15年走的是一条创新之路”。是的,海格的贴心服务理念、呼叫中心、保姆式服务、智慧服务等已经成为客车业服务创新亮点,并获得商用车售后服务“年度服务创新奖”。
Speaking 15 years of service experience, Hager customer service director Xie Jianghong frequently referred to innovation, “service to innovation is difficult, but no innovative services like a pool of stagnant water, innovation has stimulated vitality, gathering positive energy for development, Service 15 years to go is an innovative way. ” Yes, Hagrid’s intimate service concept, call center, nanny service, and smart service have all become innovation highlights in the bus industry and have been awarded the “Service Innovation Award of the Year” by Commercial Vehicle after-sales service.