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护理纠纷是在护理活动过程中,患者与家属对医院护理工作不满时产生的纠纷[1]。近年来我院普内科针对自身科室的特点,找出易引发纠纷的相关因素,采取相应的管理措施,有效地避免了护理纠纷的发生,提高了患者就医的满意度。1引发护理纠纷的相关因素1.1护理方面1.1.1护患缺乏沟通患
Nursing disputes in the nursing process, patients and their families dissatisfied with the hospital nursing work arising from the dispute [1]. In recent years, our hospital general department of internal medicine for its own characteristics, to identify the factors that lead to disputes, to take appropriate management measures to effectively prevent the occurrence of nursing disputes and improve patient satisfaction with medical treatment. 1 cause of nursing disputes related factors 1.1 nursing 1.1.1 lack of communication between nurses and patients