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排班系统的应用,使曾经困扰呼叫中心的排班管理变得轻松、便捷。 11月2日,中国移动广东公司针对客户服务中心推出了自己的排班系统。近年来电信业越来越重视呼叫中心的运营管理,随着业务量增大,提高劳动力管理和资源整合水平成为呼叫中心亟需解决的问题,而排班管理是运营管理中遇到的最棘手的问题之一。据悉,广东移动客服中心拥有4000多个人工座席和7000多名客户服务人员,下辖广州、深圳、东莞、佛山、汕头、江门6个区域中心,全天候为7500多万移动客户提供热
Appointment scheduling system, so that has troubled the call center scheduling management has become easy and convenient. On November 2, China Mobile Guangdong Company launched its own scheduling system for customer service centers. In recent years, the telecommunications industry has paid more and more attention to the operation and management of call centers. As the business volume increases, improving the level of workforce management and resource integration has become a pressing issue for call centers, and shift management is the most difficult operation and management problem One of the problems. It is reported that Guangdong Mobile Customer Service Center has more than 4,000 artificial seats and more than 7,000 customer service personnel, administered Guangzhou, Shenzhen, Dongguan, Foshan, Shantou, Jiangmen six regional centers, more than 75 million mobile customers around the clock to provide heat