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本文简述了高校图书馆导入ISO9000标准的意义、国内外相关研究的现状,对基于ISO9000系列标准建立高校图书馆服务质量管理体系的步骤、开展ISO认证等几个问题进行了探讨。
This article briefly describes the significance of the introduction of ISO9000 standard in university library, the status quo of relevant research both at home and abroad, and discusses the steps of establishing the service quality management system of university library based on ISO9000 series standards, ISO certification and so on.