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解决IT黑洞问题的关键在于说清IT的投入产出,其中主要是说清运维服务的内容、种类和标准以及相对应的成本,这样才能让IT这座冰山完整地呈现在眼前。一、IT黑洞与IT冰山IT黑洞在今天早已经不是什么新鲜的话题了,但它的由来却很少有人去探个究竟。一般来说,企业的其他主要成本都可以和企业提供的产品或服务定量挂钩,唯独日益增长的IT成本始终难以说清。这对企业的管理
The key to solving the IT black hole problem lies in explaining the input and output of IT, which mainly refers to the content, type and standard of the O & M service, and the corresponding costs, so as to fully present the iceberg in front of IT. I. IT Black Hole and IT Iceberg IT black hole is not a new topic today, but its origin is very rare. In general, the other major costs of an enterprise can be quantitatively linked to the products or services provided by the enterprise, but the ever-increasing cost of IT is always difficult to understand. This is the management of the enterprise