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目的:依托医院信息化管理,优化患者就诊流程,改善传统窗口模式造成的看病难问题。方法:基于自助设备、分诊大屏以及社区志愿者三方联动构建全方位一体化的自助服务平台。结果:窗口工作效率显著提高,患者就诊时间大幅缩短。结论:自助服务模式作为传统服务模式的主要补充,有效突破服务困境,减轻工作压力及节省人力投入,在为患者提供高效、便捷服务的同时,提升医疗服务水平以及医院管理水平。
Objective: Relying on hospital information management, optimize the flow of patient visits, to improve the traditional window mode caused by difficult to see a doctor. Methods: Based on self-service equipment, triage screen and community volunteer tripartite collaboration to build a full range of integrated self-service platform. Results: The working efficiency of the window was significantly improved, and the time for visiting patients was significantly shortened. Conclusion: As a major supplement to the traditional service model, self-service mode effectively breaks through the service predicament, alleviates the pressure of work and saves manpower inputs. It provides patients with efficient and convenient services while enhancing the level of medical services and hospital management.