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目的建立餐饮业量化分级管理成效评价指标体系。方法应用特尔菲法(Delphi)设计,确定成效评价指标。结果通过咨询专家确立2级综合成效评价指标。评价指标的整体重要性赋值为4.00,其中1级指标的重要性赋值为3.89,2级指标为4.02,满分比达60%以上的指标占40.9%,最高达98.8%;专家对各项指标,意见的变异系数均在0.06~0.45范围内;1、2级指标及总的协调系数分别为0.713,0.429,0.423,经皮尔逊χ2R检验差异均有统计学意义;3个1级指标的权重系数分别为0.406,0.348和0.246。结论建立的成效评价指标包括3项1级指标和19项2级指标,可以较好地评价餐饮业推行量化分级管理所取得的成效,具有较高的信度。
Objective To establish a quantitative evaluation index system for the effectiveness of quantitative management in the catering industry. Methods The Delphi design was applied to determine the effectiveness evaluation index. Results Through the consultation of experts to establish two comprehensive evaluation of the effectiveness of indicators. The overall importance of evaluation index assignment is 4.00, of which the importance of the first level indicator assignment is 3.89, the second level indicator is 4.02, the full score of more than 60% of the indicators accounted for 40.9%, up to 98.8%; experts on the indicators, The coefficients of variation of the opinions were all in the range of 0.06-0.45. The indexes of Grade 1 and Grade 2 were 0.713, 0.429 and 0.443, respectively. The Pearson χ2R test showed significant differences. The weight coefficients Respectively 0.406, 0.348 and 0.246. Conclusion The results of the evaluation indicators include three first-level indicators and two second-level indicators 19, which can better evaluate the effectiveness of the restaurant industry to achieve quantitative and hierarchical management, with high reliability.