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一、国标制定的背景1.市场竞争加剧,对售后服务的规范化管理提出要求随着市场经济深入发展,特别是中国加入WTO之后,企业面临来自全球经济的竞争压力,市场的自主性越来越大,供求关系也越来越明晰,单纯的产品竞争和技术竞争已经不再能满足现代市场竞争的要求了。这一变化意味着社会已经从“市场竞争”时期迈入了“服务竞争”时期,服务经济时代正悄然来临。从现在开始,企业
First, the national standard set by the background 1. Market competition intensified, the standardization of service requirements With the deepening of the market economy, especially after China’s accession to the WTO, enterprises are facing competitive pressure from the global economy, the market more and more autonomy The relationship between supply and demand is also becoming clearer and clearer. Pure product competition and technological competition are no longer able to meet the requirements of modern market competition. This change means that the society has entered the period of “service competition ” from the period of “market competition ”, and the era of service economy is quietly coming. From now on, business