质量管理的关键点

• 作 者: 刘新明
• 出 处: 现代营销(经营版)
• 发表日期: 2009年07期
• 关键词: 质量管理 控制体系 问题 管理者 生产 品质 过程

质量管理者中经常遇到问题,归根结底是控制体系的问题。要使生产品质过程得到良好的控制,必须有一个完整的控制体系。首先要制订一份控制计划,在计划里面定义清楚关键流程指标、抽样频率、样本大小、采取何种控制图和检验方法,并制订出失控计划。

Quality managers often encounter problems, in the final analysis is the control system. In order to get a good control of the production quality process, there must be a complete control system. First of all, a control plan should be drawn up, in which the definition of the key process indicators, the sampling frequency, the sample size, the control charts and test methods to be adopted, and the out-of-control plan shall be worked out.