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职业培训作为提升员工素质能力的一种重要手段日益得到各大高校、企事业单位的重视。如何加强培训服务的质量,提升学员对培训的满意度和培训效果是目前各个培训机构面临的问题。本文从实际培训工作出发,探讨采用PDCA循环的方法对培训服务的各个环节进行监控改进,进而构建一个适合于高职院校的培训服务质量管理体系。
Vocational training as an important means to enhance the quality of staff is increasingly recognized by major universities, enterprises and institutions. How to enhance the quality of training services and how to enhance the satisfaction of trainees and the effectiveness of training are the problems currently faced by various training institutions. Based on the actual training work, this paper discusses how to use PDCA cycle method to monitor and improve all aspects of training service, and then builds a training service quality management system suitable for higher vocational colleges.