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目的探讨预约服务在基层医院PICC导管维护中应用的效果。方法选取2014年1月-2015年12月在我院置管的PICC患者80例,随机分为对照组和研究组各40例,对照组采用到科室后随机找导管护士维护的方式进行导管维护,研究组患者发放PICC维护小组的通讯录,采用电话或微信预约维护护士、时间的方式进行导管维护。结果 2组等候时间、满意度及导管并发症发生率比较差异有统计学意义(P<0.05)。研究组并发症发生率为10.0%明显优于对照组的35.0%,差异有统计学意义(P<0.05)。结论实行PICC维护预约服务,可以增加护患之间的信任,消除患者的焦虑情绪,提高患者的满意度。
Objective To explore the application of reservation service in PICC catheter maintenance in primary hospitals. Methods From January 2014 to December 2015, 80 patients with PICC admitted to our hospital were randomly divided into control group and study group, 40 cases in each group. The control group was randomly assigned to the department to conduct catheter maintenance The study group issued the address book of the PICC maintenance team, and maintained the nurse by telephone or WeChat appointment and maintenance of the nurses in a time-based manner. Results The waiting time, satisfaction and incidence of catheter complications in the two groups were significantly different (P <0.05). The complication rate of the study group was 10.0% which was significantly better than that of the control group (35.0%), the difference was statistically significant (P <0.05). Conclusion The implementation of PICC maintenance booking service can increase the trust between nurses and patients, eliminate the anxiety of patients and improve patient satisfaction.