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目的:探索患者就医感知价值理论在医院管理创新中的应用方式和途径。方法:基于患者就医感知价值的理论研究成果,对医院的患者需求进行细化调查与分类管理,并根据先强感知后弱感知、先易后难的原则对医院现有管理活动进行重构与再设计。结果:在此研究指导下,以管理职能重构和管理流程再造为切入点,构建内部协作、技术创新、医患沟通和就医便利等患者就医感知价值创新机制,经过近几年的实践与应用,获得了良好效果。结论:基于患者就医感知价值理论的医院管理创新成效显著。其中对患者就医感知价值的梳理和分类管理,是创新的前提和基础。同时要关注管理实践过程中的工作难易之分和见效期长短之分。
Objective: To explore the application of ways and means of patient perception value theory in hospital management innovation. Methods: Based on the theoretical research results of perceived value of patients ’medical treatment, the hospital patients’ needs were carefully surveyed and categorized, and the existing management activities of the hospital were reconstructed according to the principle of first perceived weakness, redesign. Results: Under the guidance of this research, the management function reconstruction and management process reengineering were taken as starting points, and the innovation mechanism of perceived value of medical treatment for patients with internal collaboration, technological innovation, communication between doctors and patients and convenience of medical treatment was constructed. After the practice and application in recent years , Get good results. Conclusion: The hospital management innovation based on the patient perceived value theory has achieved remarkable results. Among them, it is the prerequisite and foundation for innovation to sort out and categorize the patients’ perceived value of medical treatment. At the same time, we should pay attention to the points of difficulty and the period of validity in the management practice.