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高职院校图书馆全开放的管理模式为读者提供了方便、快捷、舒适、高效的借阅环境,从而极大的提高了图书的利用率和读者的进馆数量,但同时也造成了图书的丢失现象。图书丢失现象给图书馆服务工作造成负面影响,使读者对图书馆服务的满意度下降。针对读者对图书馆的服务满意度下降的状况,广东科学技术职业学院图书馆推出三个创新服务的举措,以提升读者对图书馆服务的满意度。
The fully open management mode of higher vocational college library provides readers with a convenient, fast, comfortable and efficient borrowing environment, which greatly improves the utilization rate of books and readers into the museum, but also caused the book Lost phenomenon. Loss of books has a negative impact on library services, reducing readers’ satisfaction with library services. In response to the decline of readers ’satisfaction with library services, the library of Guangdong Vocational College of Science and Technology launched three innovative service initiatives to enhance readers’ satisfaction with library services.