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目的:探讨可视化管理在医院急诊室护理管理中的运用。方法:在急诊室的环境布局、急救药品和器械的管理中运用可视化管理中的标识、颜色、定位和看板等工具,比较可视化管理实施前后急诊室护理质量、不良事件发生率及患者满意度。结果:急诊室的护理质量评分显著高于实施前(P<0.05),护理风险事件的发生率显著低于实施前(P<0.01),患者满意率显著高于实施前(P<0.01)。结论:可视化管理能有效提高急诊室的护理质量,降低不良事件的发生率,提高患者满意度。
Objective: To explore the application of visualization management in hospital emergency room nursing management. Methods: The quality of emergency care, the incidence of adverse events and patient satisfaction were compared before and after the implementation of visual management by using tools such as logo, color, positioning and kanban in visual management in the layout of emergency rooms, emergency medicine and equipment management. Results: The scores of nursing care quality in emergency room were significantly higher than those before the implementation (P <0.05). The incidence of nursing risk events was significantly lower than that before the implementation (P <0.01). The satisfaction rate was significantly higher than that before the implementation (P <0.01). Conclusion: Visual management can effectively improve the quality of emergency room care, reduce the incidence of adverse events and improve patient satisfaction.