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在推行TQM(全面质量管理)中,不管你是制造厂、服务行业、政府部门和教育界,都会碰到困难,这些困难,我们称之为壁垒。查各种质量管理文章中共列举了15个壁垒,其中有8个壁垒最为盛行,现介绍如下:1 缺乏管理者的奉献精神 所有类型的组织,包括学校、制造公司、卫生机构及政府机关,都经历过职工参加TQM少和对TQM不感兴趣的事,甚至经历过高级领导对TQM支持较少的事。这就使TQM推行受到阻碍。例如,高级领导为了应付外界的压力,如因审计而去推行TQM或某些职工听其上司叫他怎么做他就怎么做,而对TQM原则
In the implementation of TQM (Total Quality Management), whether you are a manufacturing factory, a service industry, a government department, or an education sector, you will encounter difficulties. These difficulties are called barriers. A total of 15 barriers were listed in various quality management articles. Among them, 8 barriers are most prevalent. They are as follows: 1 Lack of dedication of managers All types of organizations, including schools, manufacturing companies, health institutions and government agencies, are Having experienced fewer employees participating in TQM and not interested in TQM, even experienced senior leaders have less support for TQM. This hinders the implementation of TQM. For example, the senior leaders to deal with external pressure, such as auditing to implement the TQM or some employees to listen to their superiors told him how to do it, but on the TQM principle