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冲突,是企业内部不可避免的现象,冲突过多会破坏组织功能,冲突过少则会使组织僵化。冲突的实质是观点差异。 传统冲突理论认为冲突是不利的,冲突会给组织造成消极的影响,领导应尽可能在组织中消除冲突。现代冲突理论则认为适当的冲突能够使组织保持旺盛的生命力,而融洽、和平、安宁、合作的组织容易对改革和革新的需要表现冷漠。冲突水平太低的组织没有创新精神,不易暴露出工作中的错误,组织显得没有活力,对外界反应缓慢。 对待冲突,领导者应遵循以下原则: 一个企业应维持适度的有益的冲突; 领导者应关注重大利益冲
Conflict is an inevitable phenomenon within an enterprise. Too many conflicts will destroy the function of the organization. Too few conflicts will make the organization rigid. The essence of the conflict is the difference in opinions. The traditional conflict theory believes that conflicts are unfavorable and that conflicts can have a negative impact on organizations. Leaders should eliminate conflicts as much as possible in organizations. Modern conflict theory believes that appropriate conflicts can enable organizations to maintain a strong vitality, and that organizations that are rapturous, peaceful, peaceful, and cooperative tend to show indifference to the need for reform and innovation. Organizations with too low a level of conflict do not have the spirit of innovation. They do not easily expose mistakes in their work. Organizations appear to lack dynamism and respond slowly to the outside world. To deal with conflicts, leaders should follow the following principles: An enterprise should maintain a moderately beneficial conflict; Leaders should focus on major benefits