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我们往往忽略另一种技能——倾听。美国学者做过统计,在沟通行为中,40％的时间用于倾听,35％用于交谈,16％阅读,9％书写。正因为我们每天用于倾听的时间如此之长,以至于我们经常忽略其重要性,认为这不过是自然而然、不费吹灰之力的事;但事情并非如此简单,坐下来想一想,我们有多少次误解了别人的话,又有多少次没有弄懂对方的意图。我们究竟能从别人谈话中获得多少信息? 倾听与听是有区别的,倾听虽然以听到声音为前提,但更重要的是我们对声音必须
We tend to overlook another skill - listening. American scholars have done statistics, in communication, 40% of the time for listening, 35% for conversation, 16% of reading, 9% of writing. It is precisely because the time we spend listening every day is so long that we often neglect its importance as a natural and effortless thing to do. But it is not so simple. Just sit back and think about how many times we have Misunderstood the words of others, how many times did not understand each other’s intentions. What exactly do we get from talking to others? There are differences between listening and listening. Although listening to the sound is the prerequisite, it is more important that we have to be aware of the sound