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目的构建科室和谐温馨氛围,促进服务质量的提高。方法应用人性化管理的理念。在管理工作实践中科主任做表率;尊重和欣赏工作人员;及时消除工作人员的不满情绪;关心工作人员的生活和工作;丰富科室的文化活动。结果人性化管理增强了科室的凝聚力,提高了工作人员的工作热情,提高了服务质量。结论人性化管理是一种感性的管理模式,是一种用心交流的管理方式,科室的人性化管理,事半功倍。
Objective To establish a harmonious and warm atmosphere in the department and promote the improvement of service quality. Methods Apply the concept of human management. Director in charge of management practices in the table; respect and appreciation of staff; timely dismissal of staff dissatisfaction; concerned about staff life and work; rich department culture activities. The results of human management to enhance the cohesion of departments, improve staff enthusiasm, improve service quality. Conclusion Humanized management is a kind of perceptual management mode. It is a kind of management mode that is exchanged by heart, and the humanistic management of department is more effective.