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咨询接谈是参考咨询工作的先行者,是相当关键的一个环节。它决定了读者信息需求得到满足的效率和效果。结合工作实践,提出接谈工作五步骤和需要注意的三方面问题。
Consultation and consultation is the forerunner of consulting work, which is a crucial link. It determines the efficiency and effectiveness of the reader’s information needs. Combining with the practice of work, it puts forward three steps of the work of interview and three aspects that need attention.