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在平移宽带用户的过程中,如果电信企业使用断线、断网等野蛮粗暴的方法来逼迫用户平移,就会造成用户感知相当不好,不但影响业务发展,而且容易引发投诉甚至是越级投诉。所以,在整体推进FTTH平移的过程中,一旦遇到不主动、不配合FTTH平移的宽带用户,一要冷静、二要耐心、三要有方法。江西电信装维“啄木鸟”团队在广泛收集、整理、分析基层好经验、好做法的基础上,总结提炼了“非常3+1”工作法。
In the process of translating broadband subscribers, if the telecom companies use brute force and brutal methods such as disconnection and network disconnection to force users to pan, it will cause users’ perception to be rather poor, which will not only affect the business development, but also easily lead to complaints or even more level complaints. Therefore, in the overall advancement of FTTH translation process, once in the face of not active, do not match the FTTH broadband users, one should be calm, the second should be patient, there are three ways. Based on the extensive collection, collation and analysis of grassroots good experiences and good practices, the team of Jiangxi Telecommunication Equipment “Woodpecker ” summed up and refined the “very 3 + 1 ” working method.