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日前 ,苏州电信局与深圳华为技术有限公司签定合同 ,由华为承建苏州电信客户服务系统。建成后的客户服务中心 ,将以全新的面貌服务于全区电信用户 ,其服务将覆盖用户投诉、业务受理、话费查询、号码查询等多个业务领域。ＩＮｔｅｓｓ呼叫中心系统将以中心局加５个远端模块覆盖
Recently, Suzhou Telecommunications Bureau and Shenzhen Huawei Technologies Co., Ltd. signed a contract by the construction of Huawei Telecom customer service system. After the completion of the customer service center, will be a new look at serving telecom users in the region, its services will cover user complaints, business acceptance, telephone bill inquiries, number queries and other business areas. The INtess call center system will be covered by the central office plus five remote modules