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20世纪初,一名来自俄亥俄州的年轻小伙子从凯斯学院毕业后,来到通用汽车公司做了一名普通的经理助理。当时的通用汽车还在起步阶段,业务并不十分好,所以它的创建人威廉·杜兰特一直在为改变现状而努力。威廉·杜兰特制定了许多规章制度,而且还经常召开奖惩大会,可是他所有的努力似乎都白费了,公司各方面的状况没有任何好转。这个年轻的小伙子暗暗地观察着这一切,终于有一天,他走进威廉·杜兰特的办公室说:“员工积极性不高,这是我们目前面临的最大问题!”
At the beginning of the 20th century, a young man from Ohio came to General Motors to become a general manager assistant after graduating from Case College. General Motors was still in its infancy and the business was not very good, so its founder, William Durant, has been working hard to change the status quo. William Durant set many rules and regulations, but also frequently held rewards and punishments, but all his efforts seemed overwhelmed, and the company did not see any improvement in any aspect. The young man secretly observed all this, one day he finally walked into the office of William Durant said: “staff enthusiasm is not high, this is our biggest problem now! ”