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办信工作是党委政府办公室的一项重要职能,是联系群众的一条重要途径。在实际办信过程中,常会遇到一些群众在来信中对正在实施的政策、措施表达不满;或因条件受限、无法有效回应诉求而引发不满。对于这些来信,处置得当,则停诉息访,群众满意,赢取民心;处置不当,则激化矛盾,损害政府形象,影响社会稳定。结合自身办信工作实践,就如何办好此类来信谈几点心得体会。一是消除误区,当面告知法。这种方法
Doing trust work is an important function of the party committee and government office and an important way to contact the masses. In the process of actual handling of letters, some people often encounter dissatisfaction with the policies and measures they are implementing in their letters, or they are not satisfied due to the limited conditions and the inability to effectively respond to appeals. With proper handling of these letters, they are required to make a complaint and pay homage to the people. If they are not properly handled, they will intensify their conflicts and undermine the government’s image and affect social stability. Combined with their own letter to do the work practice, on how to handle such a letter to talk a few feelings. First, eliminate misunderstandings, face to face law. This method