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全球通不仅代表优异的通信产品,还代表对客户体贴入微的优异服务,更是中国移动走向世界的强势品牌。从1860/1861客户服务中心的建设,提供24小时人工服务,最大程度满足客户的需求,到多种业务办理、手机缴费、话费查询方式的不断改进,让客户真正感到“放心”、“省心”、“称心”、“开心”、“安心”,始终是中国移动努力追求的目标。“积分奖励计划”的全面启动和“全球通”贵宾服务的开展,又使我们的服务迈向了特色化和个性化的新起点。
Not only on behalf of global communications excellent communications products, but also on behalf of the outstanding customer service excellence, but also China Mobile to the world’s strong brand. From the 1860/1861 customer service center construction, providing 24-hour man-made services to meet the maximum demands of customers, to a variety of business handling, mobile payment, calls query continuously improve, so that customers really feel “rest assured” and “peace of mind ”,“ Heart ”,“ happy ”,“ peace of mind ”, is always the goal pursued by China Mobile. The comprehensive launch of the “Bonus Point Scheme” and the launch of “Global Pass” VIP service have transformed our service into a new starting point for specialization and personalization.