切实保护消费者利益是企业的生命之本

• 作 者: 阚洁
• 机 构: 上海市第三百货商店
• 出 处: 上海商业
• 发表日期: 1997年03期
• 关键词: 商业零售企业 三店 商业企业 消费者利益 生命之本 物质文化生活 服务特色 市场竞争 人民群众 商业信誉

第三百货商店是杨浦区较具规模的商业零售企业之一,在近半个世纪的发展历程中,为建设社会主义的新型商业企业、丰富人民群众日益增长的物质文化生活,均作出了积极的贡献。特别是在当前发展社会主义市场经济的条件下,在激烈的市场竞争面前,我们更是把商业信誉与保护消费者的利益放到了崇高的地位,把它看成是企业兴衰成败的关键。 为了把三店办成消费者依赖和满意的企业,我们在保持了长期以来所形成的商品特色和服务特色的基础上,于95年初在上海率先推出

The third department store is one of the larger-scale commercial retail enterprises in Yangpu District. During the course of nearly half a century of development, the third department store has made active efforts to build a new socialist commercial enterprise and enrich the people’s material and cultural life Contributions. Especially under the current conditions of developing a socialist market economy and in the face of fierce market competition, we have placed commercial credibility and the interests of consumers at a high level. It is regarded as the key to the success or failure of an enterprise. In order to make the three stores a consumer dependent and satisfied company, we maintained our long history of product features and service features based on the first launch in Shanghai in early 1995