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目的:探究人性化护理服务模式在门诊护理管理工作中的应用。方法:选择门诊患者200例作为观察对象,随机分为观察组和对照组,并分别给予人性化护理服务和常规护理服务,观察两组满意度和投诉率。结果:两组经实施不同的护理服务后,观察组满意度为93.6%,对照组满意度为85.4%,两组满意度对比差异有统计学意义(P<0.05),观察组投诉率为1.8%,对照组投诉率为4.5%,观察组投诉率低于对照组,对比差异有统计学意义(P<0.05)。结论:在门诊护理管理工作中应用人性化护理服务模式可以提高患者满意度,应进行推广应用。
Objective: To explore the application of humanized nursing service model in outpatient nursing management. Methods: 200 outpatients were selected as observation subjects and randomly divided into observation group and control group. Humanized nursing service and routine nursing service were given respectively. Satisfaction and complaint rate were observed in both groups. Results: The satisfaction rate of the observation group was 93.6% and that of the control group was 85.4% after the implementation of different nursing services. There was significant difference in satisfaction between the two groups (P <0.05), and the observation group complained rate was 1.8 %, The control group complaint rate was 4.5%, the observation group complained rate was lower than the control group, the difference was statistically significant (P <0.05). Conclusion: Applying humanized nursing service mode in outpatient nursing management can improve patient satisfaction and should be popularized and applied.